Barrier Assessment

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and Convexus Managed Services Inc.’s goal of providing an inclusive workplace, this Multi-Year Accessibility Plan commits to eliminate and prevent barriers to accessibility. Typical barriers experienced by individuals with disabilities include attitudinal, information and communication, technological, systemic, and physical and architectural barriers.

Employment Practices

As an employer of choice, Convexus Managed Services Inc. strives to meet the requirements of the AODA by ensuring an inclusive, barrier-free, accessible workplace that enables each employee to contribute and perform to their full potential on a daily basis. We develop our employment policies and practices through an accessibility lens with an objective of achieving a maximum level of engagement and contribution from each TFS employee.

Furthermore, Convexus Managed Services Inc. is committed to ensuring an inclusive, barrier-free, accessible recruitment process so that all individuals with disabilities who are interested in pursuing and who apply for employment with Convexus Managed Services Inc. are made aware of the accommodation measures available to them throughout the recruitment and hiring process, as well as during employment.

Moreover, individual accommodation plans and return-to-work policies will be developed and put into place for employees that have been absent due to a disability. Convexus Managed Services Inc. will use a reasonable and practical process to coordinate and develop such practices with the disabled employee.

If any other accessibility barriers are identified, Convexus Managed Services Inc. will seek to prevent and remove them in a way that is reasonable and practicable.

Implementation Timeframe: June 30, 2021 and ongoing.

Training

Convexus Managed Services Inc. recognizes that it’s employees are an important resource in helping ensure a safe, dignified, and welcoming environment for everyone and will provide training to all employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the roles and responsibilities of Convexus Managed Services Inc.’s employees.

Convexus Managed Services Inc. will take the following steps to ensure employees are provided with the training to meet Ontario’s accessible laws:

• Convexus Managed Services Inc. will provide training for all employees. The training will meet the training requirements as required by the Customer Service Standard and Integrated Accessibility Standards;

• Convexus Managed Services Inc. will provide the training in the form of a videos;

• Convexus Managed Services Inc. will manage and track the completion of this training for all of its employees.

Implementation Timeframe: June 30, 2021 and ongoing.

Accessible Emergency Information

Convexus Managed Services Inc. is committed to providing its employees and clients with publicly available emergency information, in an accessible way, upon request. Convexus Managed Services Inc. will also provide disabled employees with individualized emergency response information when necessary.

Implementation Timeframe: June 30, 2021 and ongoing.

Information and Communications

Convexus Managed Services Inc. will communicate on an ongoing basis, both internally and externally, our commitment to inclusivity and accessibility. The company will consult with people with disabilities to determine their information and communication needs.

Convexus Managed Services Inc. will also solicit and respond to feedback with respect to our accessibility policies, practices, and procedures.

Convexus Managed Services Inc. will ensure that all new websites and content on those sites created after June 30, 2021 will conform with WCAG 2.0, Level A and AA. If a compliance issue is identified, Convexus Managed Services Inc. will consult with its Human Resource Department, Product Team, and Management Teams regarding necessary changes to its website and web applications.

Convexus Managed Services Inc. has reported, as required, on its compliance with the Accessibility for Ontarians with Disabilities Act, 2005 and with the Customer Service Standard. We will continue to report, as required, on our compliance with the Act and the specific accessibility standards.

The following steps will be taken to make sure all publicly available information is made accessible upon request by June 30, 2021.

• Consult with the person making the request in a timely manner to determine the most appropriate accessible format or communication support, given the needs of the person, whether the content is convertible and TFS’s capability;

• Providing the accessible format or communication support in a timely manner and at no additional cost; and

• Notifying the public about the availability of accessible formats and communication support.

Implementation Timeframe: June 30, 2021 and ongoing.

Built Environment

Convexus Managed Services Inc. has endeavoured to remove barriers to accessibility within its leased premises and has worked with the Landlord to address building common areas.

Within our premises:

• Stand-alone unisex accessible washrooms are located on the ground floor in the Town Hall and 2nd floor in the Cafe

• Provide wheelchair access

In building common areas:

• An elevator accessible from the ground floor main entrance

• Elevator interior has raised numeric pad for floor selections

Convexus Managed Services Inc. will comply with the requirements of the Design of Public Spaces Standard and will incorporate any changes to the built environment required under the Building Code Act, 1992.

Implementation Timeframe: June 30, 2021 and ongoing.

Service Disruptions

In the event of a service disruption, Toogood Financial Systems Inc. will notify the public of the disruption in service, the anticipated duration of the disruption, and the available alternatives.

Implementation Timeframe: June 30, 2021 and ongoing.

Feedback

Convexus Managed Services Inc. is committed to accessibility and we welcome your feedback. Those who are not satisfied with the level of accessibility provided are encouraged to contact us. Convexus Managed Services Inc. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request:

• Advise the public that feedback can be given by mail, email, or phone

• Ensure the public that support is available to facilitate the submission of feedback

• Commit to responding to feedback in a timely manner

Implementation Timeframe: June 30, 2021 and ongoing.

Policy Review

The Accessibility Plan is a tool for Convexus Managed Services Inc. to communicate its accessibility initiatives internally and to the public. Convexus Managed Services Inc. will review and update this plan annually where appropriate to reflect Convexus Managed Services Inc.’s accomplishments in improving our services for those with disabilities and to maintain compliance with AODA.

Implementation Timeframe: Reviewed Annually in February of each year.