Accessibility Policies and Procedures

Overview

Convexus Managed Services Inc. understands the important role that policies play in the Company’s operations and to the services provided to our clients. The functions that policies serve are:

  • Communication of values and expectations for how things are performed at Convexus Managed Services Inc.

  • Compliance with legislation and provide protection for Convexus Managed Services Inc., employees, our clients, and anyone who visits our premises

  • Supports consistent treatment of employees, clients, fairness, and transparency

  • Helps Management to make decisions that are consistent, uniform, and predictable

To ensure that the stated policy objectives and requirements are met and consistent, policies shall be reviewed on a regular basis in accordance with this policy.

New and existing policies shall be reviewed regularly, either on an annual or semi-annual basis depending on its nature. The purpose of the review is for currency and correctness. As such, appropriate parties such as employees, management, clients will need to be consulted, as well as any new legislation.

Each policy may be updated as necessary based on current company requirements or legislation at that time. Updated policies shall be reviewed, signed off, and approved by Upper Management.

Public notification and distribution of the updated policies must be made to and signed off by all employees. If necessary, training requirements may also be conducted in accordance with each updated policy.

AODA Policies and Procedures

Convexus Managed Services Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code as it relates to non-discrimination.

Convexus Managed Services Inc. also understands its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not limit or substitute its obligations under the Ontario Human Right code.

Convexus Managed Services Inc. is committed to complying with both AODA and the Ontario Human Rights Code.

The accessible Customer Service Policies are consistent with the principles of dignity, independence, integration, and equality of opportunity for people with disabilities.

Training

Everyone at Convexus Managed Services Inc. must be trained on providing accessible customer service and how to interact with people with disabilities. Convexus Managed Services Inc. provides accessible customer service training to all employees. Employees are trained on accessible customer service within one (1) month of their hire date and also annually.

In order to comply with these training standards, all employees must go through the following training materials:

  • Accessible Customer Service Policy

  • The Code and the AODA

  • Customer Service Standard Module

  • Information and communications Standard Module

  • Employment Standard Module (For Human Resources personnel and Management monthly)

Employment

We will notify employees, potential hires, and the public that accommodations can be made during recruitment and hiring.

We will notify staff that support is available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development, and redeployment processes will take into account the accessibility needs of all employees.

Information and Communications

Convexus Managed Services Inc. is committed to ensuring the communication needs of people with disabilities are met.

  • Convexus Managed Services Inc. will provide employees and clients with information in an accessible format, upon request; and,

  • Convexus Managed Services Inc. will respond to such requests in a timely manner.

Convexus Managed Services Inc. will ensure that the Convexus Managed Services Inc. website and any new web content complies with WCAG 2.0, Level A. Convexus Managed Services Inc. will take the following steps to make any current and new website content confirm with WCAG 2.0, Level A.

  • All new Convexus Managed Services Inc. web content will be assessed and evaluated for accessibility to comply with WCAG 2.0 Level A

  • If compliance with WCAG 2.0 Level A is an issue, Convexus Managed Services Inc. will consult with its Human Resource Department, Product Team, and Management Teams regarding necessary changes to its website and web applications.

Convexus Managed Services Inc. will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication support.

Convexus Managed Services Inc. will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the Company's premises.

In certain cases, the Company might require a person with a disability to be accompanied by a support person for the health and safety reasons of:

  • The person with the disability;

  • Others on the premises

Before making a decision, the Company will:

  • Consult with the person with a disability to understand their needs;

  • Consider health or safety reasons based on available evidence;

  • Determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

Service Animals

Convexus Managed Services Inc. welcomes people with disabilities and their service animals. Service animals are allowed on the parts of the Company’s premises that are open to the public.

When it cannot be easily identified that an animal is a service animal, an employee may ask a person to provide documentation (letter, form, other documentation) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

Assistive Devices

Convexus Managed Services Inc. welcomes individuals with disabilities to use assistive devices to obtain use or benefit from our products and services. We will also ensure that employees know how to use the assistive devices that are available on our premises.

The following assistive devices have been installed, will be installed, or are available:

  • An elevator will be accessible from the ground floor main entrance

  • Elevator interior will have raised numeric pad for floor selections

  • Stand-alone unisex accessible washrooms are located on both floors of the building

  • Height adjustable meeting tables to provide for wheelchair access

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Convexus Managed Services Inc. will provide prompt notification. This notice will be clearly posted and will include information about the reason for the disruption, its anticipated length in time, and if available, a description of alternative services or facilities.

Notice of Availability of Documents

Convexus Managed Services Inc. will notify the public that documents related to accessible customer service are available upon request by posting notices as follows:

  • On the Convexus Managed Services Inc. website;

  • At each entrance of the facility

Convexus Managed Services Inc. will provide this document in an accessible format or with communication support, upon request. The company will consult with the person who made the request to determine the suitability of the communication support and/or format. The company will also provide the accessible format in a timely manner and at no additional cost.

Safety and Emergency Response Policy

Convexus Managed Services Inc. is vitally interested in the safety of its employees, clients, and anyone else who may visit our premises. The objective of this policy is to help employees gain the required knowledge of maintaining a safe workspace and to adopt the proper responses in the event of an injury or emergency.

Maintaining a safe work environment requires the continuous cooperation of all employees. As such, it is required that all employees recognize their duty to comply with the safety procedures detailed in this policy and any supporting documents. All employees are required to refrain from any unsafe practices or hazardous actions and to exercise due care and diligence. No person shall carry out any action, practice or process, that may jeopardize someone's own safety and that of others.

Assistance will be provided to any employee, client, or anyone else who may visit our premises with a medical condition and/or disability in the event of an emergency. Should any disabled person request information on how the company responds to their specific needs in the case of an emergency, individualized emergency response information can be developed for that person, following their completion of a self-assessment form.

Changes to Existing Policies

Convexus Managed Services Inc. will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Feedback

Convexus Managed Services Inc. shall provide Clients with the opportunity to provide feedback on the service provided to customers with disabilities. All feedback, including complaints, will be directed to the Director, Client Relations and Operations and will be responded to in a timely manner. Clients will receive acknowledgement of their feedback, along with any resulting actions based on their concerns or their complaints.

Clients may submit feedback to:

Mail:
Director, Client Relations and Operations
135 Commerce Valley Drive E., 2nd Floor
Thornhill, ON L3T 7T4

Office Phone:
905 886-2545 ext. 218

Email:
[email protected]